Be a Part of Equinox Agents!

Be a part of the best customer support team by joining Team Equinox Agents. If you could bring ideas and solutions to the table, we need you!

About Equinox Agents

10

Years Old Company

1 Million +

Chats Managed

2

Offices


Why Equinox Agents?

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The Culture @ Equinox is what sets us apart. It's not just big one thing that we do differently, it's many small things that we do differently that makes the biggest difference.

Every teammate at Equinox will go through a training program which will them about the skill and craft they need to master to do the work and get better at it.

We don't have Managers. We have Leaders. We have Team Leaders, Sales Leaders & Process Leaders. We think it's better to Lead Teammates, rather than Manage them.

We believe that Leadership is a quality that can be taught. All our teammates are groomed to be future leaders. Most of our Leaders were groomed inhouse and promoted to Lead Teams.

We believe that we must all believe in the same thing and be guided by the same principles, so we have a set of Core Values that we follow across the organization. 

At Equinox, there are plenty of opportunities to learn faster, apply what you learn and deliver great results. Once you learn to deliver great results, you can grow faster.

Our Secret Sauce? Our Work Culture

Equinox Work Culture is what sets us apart from the rest and helps us grow faster than others because we take care of our Teammates, who then take care of our Customers.

Here some aspects of our Work Culture

Daily Standup

Start your day with the Daily Stand up meeting, where you are share your wins, learns and plan for the day.

Weekly Coaching

Spend time with your Leader every week to learn new things, improve on skills, and move closer to your goals.

Monthly Training

Upskill your self to the next level by learning new skills every month in the classroom style trainings.

Be Lead, not Managed

It's better to be lead than managed. At Equinox, there are no managers, only leaders, and leaders lead the way.

1 on 1s

You can share your personal and professional goals with your leaders, who can help you become better.

Rewards and Recognition

Work Hard, Deliver Great Results and get recognised for it during the Monthly All Hands Company Wide Meeting.

Weekly Innovation Meetings

Innovation is Key to your and company success. Get a Weekly Platform to share you learning with your team.

Open Door Policy

You can talk to anyone in the company. Anyone in your team, another team, Senior Leadership and even our CEO.

Grow within the Org

If you love what you do, you can grow within your team. Love what someone else does, try roles in different teams.

Transperancy

There is transperancy in teams, for process, goals, missions, special projects, company wins & lessons.

Process Oriented

All teams run on a process. But the proccess can always be improved, by you, leading to better results.

Fun @ Work

Monthly events, quarterly meetups, company parties, potluck lunch, team food stalls, secret santa to name a few.

“Working with Equinox Agents is great. The team leaders are always encouraging and supportive. Everyone in the company, especially the Process Leaders, really sticks to the company's core values.” 

Amberlee Monis

Sr. Manager HR

“My experience at Equinox Agents has been exceptional. The team leaders are both supportive and engaging, fostering an environment that encourages creativity. This positive atmosphere not only makes work more manageable but also more enjoyable. I highly recommend Equinox Agents for its outstanding work culture.”

Mohit Vishwakarma

Digital Marketing Manager

“As an HR professional at Equinox, I can confidently say that the company provides a supportive and flexible environment that truly encourages creativity and innovation. Our culture promotes both personal and professional growth, making it an exciting time to be part of the company's evolution. I highly recommend Equinox to anyone seeking a dynamic and fulfilling career opportunity."

Mayur Tike

HR Executive- Compliance & Culture

Interested?

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Wish you the very best!

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